Shipping and Delivery Policy

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Goldiaq ships worldwide. Please note that shipping and delivery times may vary depending on your location and the shipping method you choose. We offer the following shipping options:

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Domestic (Hong Kong) Shipping:
- All domestic orders are shipped via [insert shipping method] and should arrive within 3-5 business days.
- Shipping fees are calculated based on the total value of your order and will be displayed at checkout.

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International Shipping:
- All international orders are shipped via [insert shipping method] and should arrive within 7-10 business days.
- Please note that shipping fees and insurance costs (if applicable) are the responsibility of the customer and will not be covered by Goldiaq.
- Customs duties and taxes may apply upon delivery and are the responsibility of the customer.

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Order Processing:
- Orders are processed and shipped within 2-3 business days of receipt.
- You will receive a confirmation email with tracking information once your order has been shipped.

Please note that delivery times may be affected by factors beyond our control, including weather, customs delays, and other unforeseen circumstances. [Company Name] is not responsible for any delays or additional fees incurred during the shipping process.

If you have any questions or concerns about our shipping and delivery policy, please contact our customer service team at ga@goldiaq.com.

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International Returns/Exchanges Policy (Outside of Hong Kong)

At Goldiaq we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer returns and exchanges for international orders. Please note that return shipping fees are the responsibility of the customer and will not be reimbursed by Goldiaq.

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Returns:
- To initiate a return, please email our customer service team at ga@goldiaq.com within 14 days of receiving your order to request a return authorisation number (RMA).
- All returns must be sent back to us within 30 days of receiving your order.
- Items must be returned in their original condition, with all tags and packaging intact.
- Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item.
- Please note that any customs duties or taxes paid on your order are non-refundable.

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Exchanges:
- To initiate an exchange, please email our customer service team at ga@goldiaq.com within 14 days of receiving your order to request an exchange authorisation number (EMA).
- All exchanges must be sent back to us within 30 days of receiving your order.
- Items must be returned in their original condition, with all tags and packaging intact.
- Exchanges will be processed once we receive the original item back and confirm that it meets our exchange policy requirements.
- Please note that any customs duties or taxes paid on your order are non-refundable.

We recommend using a trackable shipping method when returning or exchanging items to ensure delivery to us. ga@goldiaq.com is not responsible for any lost or damaged items during the return shipping process.

If you have any questions or concerns about our international returns and exchanges policy, please contact our customer service team at ga@goldiaq.com.